Job Description
Walk in drive at C3i on (Tuesday) 6th Jan 2015 and (Wednesday) 7th Jan 2015 between 11.00AM to 1.00PM IST Spot Offer
Support Type: International Voice Process (Customer Support).
Candidate Checklist:
*Candidates are requested to bring2 copies of resume
*A valid photo identity card
*Copies of all educational and prior experience documents.
*Printout of this email for security reasons.
Contact HR: Shirley
Venue C3i Support Services private Limited,
2nd Floor | Orion Block | (VBIT) Ascendas IT Park, | Hi-Tech City
Land Mark – Beside In Orbit mall
Position: Analyst
Salary Range: Best in the industry
Transportation : Free Home Pick up and Drop
Timings :Rotational shift
Location: Hyderabad
Interview Rounds :
1. HR round
2. Process Round
3. Operations round
4. Voice and accent round
5. Final round
Job Requirements
Skills
Excellent verbal and written communication skills
Customer Service Skills
Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Education
Graduate/ Under Graduate/ Diploma
Command of English a MUST
Job Summary
The Analyst, is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the Help Desk Analyst role. All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.
Principal Responsibilities: (Essential Function)
Call Handling
Provide comprehensive technical support services to support center customers.
Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
Use all available Knowledge Management Tools during the call
Take all necessary steps to ensure customer satisfaction at the end of the call
Call Logging
Create and submit detailed call logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call logging components
Confirm and update customer profile information as needed
Escalation
Promptly notify management of any potentially dissatisfied customers
Follow all documented escalation procedures, including hand off times, for issues requiring 3rd party intervention
Open Calls
Follow all documented procedures to handle open calls, including monitoring open call queues, placing follow up phone calls, etc.
Knowledge
Proactively seek and possess business acumen for all clients supported
Maintain technical proficiency in all applications utilized by clients supported
Participate in all company organized training events
Organize and utilize all support resources provided including emails, documentation, contact lists, etc.
Salary: 2,00,000 – 3,00,000 P.A. Free Home pick up & Drop, 15% Annual performance bonus
Industry:BPO / Call Centre / ITES
Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category:Voice
Role:Associate/Senior Associate -(NonTechnical)
Keyskills
Customer Service Customer Support International Voice Process CSR CSE cca csa customer care customer relation cre customer relationship executive customer relationship officer cro Voice process call center bpo inbound voice
Desired Candidate Profile
Education-
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization, Post Graduation Not Required
Doctorate:Doctorate Not Required
Please refer to the Job description above
Company Profile:
C3i Support Services Private Limited
C3i, Inc. is a high-tech services company devoted to helping companies realize the potential of customer relationship management (CRM). By addressing the unique demands of today’s mobile computing environment, C3i’s customized support, training, and professional services enable organizations to set and achieve aggressive short-and long-term goals for CRM technology. We are actively seeking qualified people to become a part of our successful team. C3i, Inc is a Premier Consulting Partner with Siebel. More information on C3i and our available positions can be found on our web site at http://www.c3i-inc.com.
Recruiter Name:Shirley
Email Address:shaphzibah@c3i-inc.com
Website:http://www.c3i-inc.com
