Job Description
Tech Mahindra hiring for Tech-Support-International Voice Process
JD
Excellent communication skills in English – both spoken and written & good presentation skills
– Good knowledge of Telecom Infrastructure Technologies LAN / WAN / Routers / Switches / Hubs / Networks etc.
– Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets
– Able to fix WAN troubles either by remote diagnostics or by involving relevant technical/non-technical teams
– Should be comfortable in taking inbound calls / making outbound calls. Calls may be required to interact with End customers/Technicians/Other teams
– Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory holidays), based on business needs
– Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required
– Ability to work effectively in a team environment and collaboratively with other departments
– Ability to review and analyze customer needs and provide appropriate client options/solutions
– Ability to manage a demanding workload
– Any Graduate Can Apply .
– Freshers Can also apply.
Mandatory:
Should be open to working in shifts (including night shifts) & 24*7 working environment
Skill Set:
Excellent communication skills, both oral and written
Ability to work a flexible schedule
Basic telecom Knowledge
Basic Excel Skills
Mandatory:
– Should be open to work in shifts
Walk In Dates : 12th to 15th May 2014
Time: 11:00am to 1:00pm
Venue:
Tech Mahindra,
West Wing, Training Block,
Basement Area (-1 Floor), RMG Room
Phase 3, Hinjewadi
Pune
Contact Person:
Sunil R
Candidates are required to carry their CV along with a Photo Id Proof
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills: customer care, backoffice, fresher, Call Centre, CCE, CCA, CSE, CSA, domestic, telecom, customer service, associate, voice, outbound, backend, telesales, bpo, ites, international voice, tech support, technical support, techsupport, desktop support
Desired Profile
Education:UG -Any Graduate – Any Specialization, B.Tech/B.E. – Any Specialization
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
Company Profile
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services). Tech Mahindra”s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. Tech Mahindra”s solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America. Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators. Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra’s track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
