Technical Support Associate-service Desk Delivery (sdd)- Voice Process- IBM

Job Description

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
# Understanding of operating systems

Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Associate/Senior Associate -(Technical)
Role: Associate/Senior Associate -(Technical)
Keyskills: Technical Support Associate, Voice Process, Operating Systems, Service Desk Delivery

Desired Profile

Eligibility Criterion

# Freshers/ (Experienced up to 4yrs)
# Bachelor’s Degree/ Diploma (12+3)
# Fluency in Communications Skills (both spoken and written)/ soft skills
# Excellent Communication skills

Additional Information

# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.
WEEK DAYS
Interview Date & Time: –
Timings: – 01.00PM to 04.00PM
Venue Details: – 1st ,2nd , 3rd,4th April 2014
IBM India Private Limited, G2 block , Manyata Tech park,Nagawara Outer ring road , Bangalore- 560046

Or

IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081

Contact Person: – Vinay/ Yogendra/ Shravan
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Copy of this Job Posting is Mandatory
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) Original
To take your candidature further, Pl register or create an account by clicking the below mentioned link and apply for this Job Requisition – GPS-0646621 and upload your CV and Photo Id proof.

https:// jobs3.netmedia1.com/ cp/ faces/ job_search

The above step is mandatory

Education:UG -Any Graduate – Any Specialization, Diploma – Any Specialization
PG – Any Postgraduate
Doctorate – Doctorate Not Required